Even though call forwarding has been available for a while, many managers and business owners haven’t fully used its benefits. Call forwarding, as the name suggests, allows you to divert calls from your current business phone number to a different one so that no client is left unanswered, particularly when you’re not accessible. In actual use, this function provides many advantages and facilitates a smooth call volume optimization process for organizations. Additionally, there are several options for customizing call forwarding so that it only forwards if no one answers the phone or the department is inaccessible. The primary justifications for call forwarding and why including it in your company makes sense are highlighted below.
1. Perfect During Emergencies
Emergencies can occur anytime, including power outages, bad weather, and other critical situations. The problem arises from the fact that many managers or owners of businesses sometimes need to learn how to handle these circumstances when they need to do so quickly. In this instance, call forwarding is the ideal way to close the communication gap both during & after emergencies. Call forwarding, an essential part of a robust business continuity strategy, enables calls to be addressed whenever necessary, particularly in an emergency.
2. 24/7 Availability & Better Business Presence
Setting up a backup business phone number to receive incoming calls is a simple way to guarantee that all incoming calls are answered. Call forwarding helps prevent lost business that might result from unattended calls. By giving the impression that you are constantly available to your clients and other business prospects, the call forwarding function aids in maintaining a consistent online presence.
Therefore, the call forwarding option helps if you already have a toll-free number for the office phone and a customer needs to reach you while you’re away. The call forwarding function turns your desk phone at work into a mobile phone. When on the go, you may take business calls from anywhere. You also learn to live without voicemail and the occasional need to check it to answer calls.
3. Better Interactions
Contacts between customers and agents occur over various touchpoints, including chat, email, and voice calls. The most popular channel that many consumers utilize is voice calls. While voice calls address various caller demands, the experience with the agent is the most crucial. It is critical to realize that two primary aspects influence the entire customer experience following call forwarding.
The first is that the agent answering the call should have all the necessary information to assist the client immediately; the second is voice quality. When an agent assists consumers in resolving their problems quickly, these two elements work together to provide a positive and occasionally outstanding customer experience.
4. Enables Work-from-Home Flexibility
Another significant advantage of call forwarding is that it allows you and your staff to work from home. Working from home not only helps employees save time & money on commuting, but it also saves company money. For every worker who works from home, an organization may cut expenses on technology, lighting, heating, and electricity. Indeed, a corporation can reduce its physical footprint and increase its profit margin by implementing work flexibility.
Your workers will be able to work from multiple places, you will be more available, and your production will soar when call forwarding works for you. Generally, call forwarding is crucial if you want your company to expand and succeed.